GENERAL TERMS OF SALE
You are on the website www.Ethnic-Market.com, a shop specializing in the online sale of multi-ethnic cultural products.
Sales on Ethnic-Market.com are subject to these terms and conditions of sale that the Customer acknowledges having read and accepted by the validation of his order.
For any questions or in case of problems, contact our Customer Service contact sheet of the site.
Article 1 In: Preamble
These terms and conditions define the rights and obligations of the sale of goods and services on the Internet between:
- On the one hand, the site Ethnic Market managed by
And Mr. BEN MOUSSA Kaïs
BMK Web Event Services
9 General Louis Morand Ave.
91600 Savigny-sur-Orge
Siret number: 439 936 170 00026
R.C.S Evry
France
https://ethnic-market.com/contact-us
Represented by Mr BEN MOUSSA Kais under French law
referred to as "www.Ethnic-Market.com"
- and on the other hand, anyone enjoying full legal capacity wishing to make a purchase on the website "Ethnic Market", the following is known as "Client".
All of this information is presented in French. The Client states that he has the full legal capacity to commit to these.
Article 2 : Subject and scope
These terms and conditions express the reciprocal rights and obligations of the parties. They will prevail over any other conditions contained in any other document, unless there is a prior, express and written exemption.
If a condition were to fail, it would be considered to be governed by the practices in force in the remote sales sector of companies headquartered in France.
In accordance with the Electronic Signature Act of 13 March 2000 and the Digital Economy Confidence Act of 21 June 2004, the validation of the order is done by "double click" and constitutes an electronic signature that has, between the parties, the same value than a handwritten signature. However, the Client may decide to exercise his right of withdrawal as stipulated in Article 8 of these terms and conditions of sale.
As these terms and conditions of sale may be subject to changes, the applicable conditions are those in effect on the site on the date of your order.
Article 3 In: Products
The goods and services offered for sale by Ethnic-Market.com may be articles or activities of any kind, particularly in the field.
They comply with current French legislation and applicable standards in France. Offers with their prices are valid as long as they are visible on the site, within the limit of stocks and subject to availability at their suppliers.
Ethnic-Market.com strives to describe and present their essential characteristics as accurately as possible. The photos of the products are not contractual and the product does not necessarily include all the elements of the photo.
Ethnic-Market.com will not be held responsible as soon as not respecting the measurements given by customers for the realization of bustiers or salwar kameez... bespoke finishes and finishes that can be brought to the different models.
We recall and in view of the fact that custom-made bodices or salwar kameez, these items cannot be taken back, exchanged or refunded.
Article 4 In: Price
Prices are expressed in euros, dollars, books or Tunisian Dinars. Ethnic-Market.com reserves the right to change its prices at any time, but the products will be charged on the basis of the prices in effect at the time of the validation of the orders.
The prices shown on the product listings are expressed all taxes included, excluding participation in the postage. Participation in postage, calculated automatically by Ethnic-Market.com depending on the amount of the order and the country of delivery, is indicated before the customer validates the order. VAT not applicable under CGI Section 293B.
The total price to be paid in the purchase order includes the price of the products with discounts and possible options and participation in shipping costs:
- for delivery in France and other European Union countries, prices are net, VAT is not applicable according to article 293B of the CGI.
- for delivery outside the European Union, prices are net, VAT not applicable under article 293B of the CGI. The customer will have to pay customs duties, VAT or other taxes due on the occasion of the import in the country of the place of delivery. The verification of fees and related formalities are the exclusive responsibility of the Client.
Article 5 In: Order - Bill
Orders are only made on the website Ethnic-Market.com.
To take into account his order, the Customer agrees to provide the information requested and commits to their veracity. If there is a mistake, Ethnic-Market.com cannot be held responsible for this.
The order is validated by "double click" in accordance with the law, with the prior display of the basket and then the numbered order order that summarizes all the contractual elements of the order.
The processing of the order Ethnic-Market.com includes the following steps:
- sending an acknowledgement of the order by email; orders will be processed in the order in which they are actually received.
- additional validation of the Customer Regulation, with the aim of limiting the risk of fraud and thus protecting the interests of the Customer.
- sending an order shipping notice by email; The ordered products are sent to the delivery address that the customer indicated when ordering. The delivery voucher is attached to the package.
- issuing the order invoice; The original invoice drawn up at the time of delivery is available on the site, in the customer's private space, along with the order history.
Ethnic-Market.com reserves the possibility:
- not to confirm an order for any reason, including either a product supply problem or a problem with the order received,
- to cancel any order from a customer with whom there would be a previous dispute.
Customers can follow the process of ordering and delivering on the site, in the customer's private space, in the Orders section. Customers can view or print the available information as needed.
Article 6 In: Payment
The price owed by the Customer is the total price indicated on the purchase order and confirmed by the receipt of the order. The price due is payable in cash when ordering in euros or in Tunisian Dinar (if the buyer is in Tunisia).
Payment can be made:
- either by cheque or bank transfer to the company's account and recalled when the order is validated, within 5 days from the date of the order,
- or by credit card.
Payment by credit card and credit card number is encrypted on the Customer's computer and then transmitted securely to the payment servers of the Paypal system (the world's No. 1 payment on e-commerce sites) without going through the server Ethnic-Market.com. The credit card number is therefore only known by payment servers. At no time is the card number communicated to Ethnic-Market.com.
The order validated by the customer will only be taken into account after receiving payment within the above time frame or after agreement from the bank payment centre. In case of deadline or refusal, the order will be automatically cancelled and the Customer informed.
In accordance with the provisions of Act 80 335 of 12 May 1980, the products ordered remain the property of Ethnic-Market.com until the final and full payment of their price.
Article 7 Delivery
The products are prepared and shipped according to the validated order, unless specific indication on the product sheet, current reassortment or unavailability of the product (count from 5 to 15 working days).
- For products not stored in our warehouses, our offers are valid subject to availability at our suppliers. This information coming directly from our suppliers, exceptional errors or changes are beyond our control and cannot be held accountable.
- When you order, we inform you of the availability of the products you want to buy. However, if, despite our vigilance, the products prove to be temporarily or permanently unavailable, we will inform you by email or mail as soon as possible.
- In the event of a temporary stock outage on one of the products in your order:
we ship the rest of your order, along with an information message. Momentarily unavailable products will be put on hold. After the 15 working days (order date), if the item could not be delivered to you, it will be automatically refunded by cheque.
- In the event of a definitive product rupture after placing your order, we will offer you either the refund or the exchange of the product or products out of stock (proposal of a similar product by its price and characteristics).
The geographical area of delivery corresponds to the delivery countries available on the site at the time of order. The products are transported at the peril of the recipient, regardless of the mode of transport chosen.
For the delivery of the parcel, Ethnic-Market.com(calls on the most qualified professionals depending on the type and volume of products to be transported, such as La Poste Colissimo Tracking with or without a signature. The customer will be notified by email of the shipment of his order.
In the event of partial and unforeseen product downtime, Ethnic-Market.com may have to split an order at no additional cost of shipping for the customer.
The carrier delivers the package to the recipient, to the delivery address indicated by the Customer on the order order, against signature of the carrier's distribution slip.
In case of absence, the recipient receives a notice of passage from the carrier, with instructions for the delivery of the package within a time specified by the carrier. After this time, the package is re-shipped by the carrier to Ethnic-Market.com. If the Customer decides to make a new delivery, it is his responsibility and must be paid before the re-shipment by contacting the Customer Service by email through the contact card of the site. For undelivered products, particularly in the case of refusal of delivery not motivated by the recipient, Ethnic-Market.com reserves the right to refund the price of the order with deduction of actual shipping costs.
During delivery, the recipient is required to check, in the presence of the carrier, the condition of the package's packaging on delivery.
In the event of an anomaly found on delivery (check the condition of the carton) or any doubt about the contents of the order, the recipient must indicate his reservations in the form of handwritten and dated observations with his signature on the slip of delivery and keep a copy. It is imperative that the recipient refuse the package. He must then send his complaints to the Customer Service via the contact card of the site, no later than the business day after delivery. At the same time, it must confirm this anomaly by sending a recommended letter with acknowledgement exposing the claims to the carrier within 2 business days of the delivery date.
For parcels with the mention FRAGILE, it is essential to make the observation of any possible break-up with the delivery man. No claims can be taken into account at a later date.
In the event of an anomaly found after the unpacking of the parcel (for parcels without FRAGILE mention), the Customer must contact the Customer Service through the contact card of the site, no later than the working day after delivery.
If the return is necessary, Ethnic-Market.com will provide the Customer with instructions on how to return the product. The return form and delivery voucher must be attached to the product. The product must be in a perfect state of resale, not used, properly protected, in its original packaging with all possible accessories, documentations and associated records intact and not handwritten. The product must be sent by the Customer in recommended with acknowledgement or Colissimo Tracking to:
And Mr. BEN MOUSSA Kaïs
BMK Web Event Services
9 General Louis Morand Ave.
91600 Savigny-sur-Orge
France
The product will automatically be exchanged subject to availability or refunded if it is not available. The exchange costs are borne by Ethnic-Market.com, if there is an error except in the event that it turns out that the product taken back does not match the original statement made by the Customer in the return form.
Any anomaly that is not addressed by the Customer in the rules set out above and within the allotted time cannot be taken into account and will Ethnic-Market.com responsibility.
As delivery times are indicated only as an indication, the responsibility of the Ethnic-Market.com cannot be hired in the event of a delay in delivery. Possible delays do not entitle the Customer to claim damages.
However, except in cases of force majeure, if the delay exceeds the 30-day period provided by the provisions of Article L 121.20.3 of the Consumer Code, the Customer is entitled to cancel his order. The sum paid by the Client will be returned in full, without additional compensation.
Are considered as cases of force majeure absolving the seller of his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. Goods always travel at the recipient's peril.
Article 8 : Right of withdrawal
The right of withdrawal applies after the customer receives the parcel.
The Customer can then return the purchased products or products and request a refund, with the exception of shipping costs.
In accordance with the provisions of articles L121-16 and following of the Consumer Code, the Customer has a period of 14 working days from the date of receipt of his order, to return at his own expense, the products ordered, for refund or exchange.
The returned product must be in a perfect resale condition. Our products must not have been unsealed, worn and deprived of their labels, so that the consumer can benefit from the right of withdrawal.
Only the products returned as a whole, in their original packaging complete and intact, and in perfect resale condition, will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of the shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to apply either a credit on the sums paid (excluding postage), the exchange of the product, or the refund. In the case of an exchange, the re-shipment will be at the consumer's expense.
If the right of withdrawal is exercised, Ethnic-Market.com will make every effort to credit the consumer with an credit or refund within thirty days.
The returned product must be accompanied by:
- invoice or delivery voucher corresponding to the purchase, with the handwritten return motif on the document,
- a Bank Identity Statement for repayment by bank transfer.
The product must be sent by the customer in recommended with acknowledgement or Colissimo Follow-up
And Mr. BEN MOUSSA Kaïs
BMK Web Event Services
9 General Louis Morand Ave.
91600 Savigny-sur-Orge
France
https://ethnic-market.com/contact-us
The cost of returning the product is the customer's responsibility.
If the parcel was expressly refused by the customer during delivery without any defects being found as stipulated in Article 7 above, the transport costs incurred will be borne by the customer.
Within 60 days of receiving the returned product, Ethnic-Market.com refund to the Customer the amount of the price charged for the product, excluding shipping costs. In the event of an incomplete or deteriorated condition of the returned product, Ethnic-Market.com reserves the right to deduct up to 50% of this amount for product re-qualification costs.
Ethnic-Market.com will notify the Customer by email of the receipt of the returned product and the refund made.
Article 8.1: Retraction on coupon and cumulative coupon
All orders containing Cumulative Facebook Discount Vouchers of 7 will be partially processed or cancelled. Management reserves the right to cancel an order in case of abuse or accumulation of repetitive vouchers for the same customer.
Article 9: Warranty
The products purchased qualify for the warranty on the item sheet of the products presented on the site.
For any problems with a product, the Customer must contact the Customer Service through the contact card of the site, which will assist the Customer in the service-after sale procedure (return of the product).
In order to benefit from the product warranty, it is essential to keep the product's purchase bill, its original packaging and the manufacturer's warranty if it is a material.
The warranty does not cover damage, damage or malfunctiondue due to non-compliance with employment precautions. In any event, the products sold benefit from the legal guarantee against hidden defects provided by articles 1641 and following of the Civil Code.
Article 10 In: Litigation
These terms and conditions of sale are subject to French law. Ethnic-Market.com cannot be held responsible for damage of any kind, whether material, immaterial or bodily, that could result from malfunction or misuse of the marketed products or information. Associated with.
In any case, Ethnic-Market.com cannot be held responsible for non-compliance with the regulations and regulations in force in the country of sale or delivery.
In the event of difficulties in the application of these terms and conditions of sale, the Customer has the possibility, before any legal action, to seek an amicable solution.
Complaints or challenges will always be received with attentive benevolence, as good faith is always presumed in those who take the trouble to explain their situations.
Failing that, the Bobigny Commercial Court is the sole jurisdiction, regardless of the place of delivery and the accepted method of payment.
Article 11 : Legal information
Information on personal information collected for remote sales is mandatory, as this information is essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. The lack of information results in the order being not validated. In accordance with the "Computer and Freedoms" law, the processing of personal information relating to customers has been the subject of a declaration to the National Commission for Information Technology and Freedoms (CNIL). The Client has (Article 34 of the Act of 6 January 1978) a right of access, modification, correction and deletion of the data concerning him, which he can exercise with Ethnic-Market.com. In addition Ethnic-Market.com undertakes not to disclose, free of charge or with consideration, the contact information of its customers to a third party.
This site is owned by Ethnic-Market.com and all rights to it. It holds the intellectual property rights on the site and disseminates the elements of the internet shop's catalogue and in particular the photographs for which it has obtained the necessary permissions. Any reproduction, integral or partial, is systematically subject to the permission of the owners. The photographs of the site are the property of their respective owners.
Mr BEN MOUSSA Kaïs, Ethnic-Market.com specialist in the online sale of ethnic products
And Mr. BEN MOUSSA Kaïs
BMK Web Event Services
9 General Louis Morand Ave.
91600 Savigny-sur-Orge
France